Superior Roofing

Client Specialist (Remote)

Be the Voice of Excellence, From Anywhere.

Are you passionate about delivering top-tier client experiences and looking for a remote role where you can make a meaningful impact every day? Superior Roofing is on a mission to provide unmatched customer satisfaction, and we're hiring Client Specialists to serve as the frontline of communication and care. If you're tech-savvy, responsive, and ready to become a trusted point of contact for our customers, read on.

Founded in the aftermath of Hurricane Katrina and now headquartered in Franklin, TN, Superior Roofing has been protecting homes and building trust for nearly two decades. With a client-first mindset and a tech-forward approach, we specialize in insurance-based roofing services, gutter installations, and exterior repairs across the greater Nashville area. We're not your average roofing company, we're a client satisfaction technology company that happens to do roofing. We believe in efficiency, transparency, and building a team of professionals who take pride in providing a Rockstar-level customer service experience.

Learn more about us at: https://superiorroofingllc.com

As a Client Specialist, you'll act as the central point of contact for our customers from their first call to their final invoice. This is a 100% remote position for individuals fluent in English, with bonus points for Spanish bilingual skills. You'll handle inbound calls, schedule site assessments, communicate with internal teams, and ensure no client question goes unanswered.

Key Responsibilities:

• Serve as the first point of contact for incoming customer inquiries (calls, emails, messages)
• Schedule appointments, follow-ups, and assessments using platforms like Jobber
• Coordinate with project managers and field crews to resolve client concerns in real time
• Send project updates and reminders to clients with clarity and professionalism
• Document all communications and maintain accurate records
• Be available during U.S. business hours (flexibility depending on region/time zone)

Qualifications:

• Fluent in English (spoken and written); Spanish fluency is a strong plus
• 2 or more years of client service, call center, or virtual assistant experience preferred
• Excellent phone etiquette and written communication skills
• Tech-savvy and comfortable using cloud-based tools (Jobber experience a plus)
• Detail-oriented, self-managed, and able to juggle multiple client interactions
• Collaborative mindset and willingness to adapt to a dynamic, fast-paced environment

Why Join Us?

• Full time position
• Competitive salary at $7.00 to $12.00 per hour, based on experience.
• Fully remote, flexible work environment
• Paid training and ongoing mentorship
• A mission-driven company culture that values growth and innovation
• Opportunity to grow within a fast-scaling team

Ready to be the face (and voice) of a company that's transforming roofing through service and technology? Apply now and help us deliver the Rockstar customer experience our clients deserve.

Superior Roofing LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information, military status, or any other protected characteristic under federal, state, or local law.